Croma

Electronic Gift Voucher: Terms and Conditions:
  1. The Electronic Gift Vouchers is issued by Croma, Infiniti Retail Ltd (the Company).
  2. The Electronic Gift Vouchers can be redeemed on croma.comand at Croma Stores.
  3. The validity period on the gift Vouchers is for 365 days from the date of its issuance or depends on the condition of the purchase.
  4. The Electronic Gift Voucher needs to be activated by the Recipient as the OTP will be generated against his account details.
  5. It needs to be activated by sending SMS in the following format: GCACT<16 Digit VOUCHERNUMBER><6 Digit Pin No> to 7200666000 by the Recipient.
  6. Should your purchase value exceed the value of the Electronic Gift Vouchers, the differential amount of such purchase should be paid using the other modes of payment available on the website.
  7. No refund, replacement or cash back would be considered against the Electronic Gift Vouchers.
  8. This Voucher should be treated like cash. Electronic Gift Vouchers can't be replaced or duplicated, if lost or stolen.
  9. Once Electronic Gift Vouchers are issued, the company will not entertain any request from anybody for its cancellation.
  10. For any queries, balance check and date of expiry please contact any Croma store / check balance on www.croma.com or contact our Croma care at 7207666000
  11. In case of Returns/cancellations of the redemption done via EGV, the refund of the same will be done to the effect of the value of contribution of the EGV to the sale. The balance will be done via the contribution of the other respective payment mode to the sale. In the case of multiple products being purchased and a combination of the EGV and any other mode of payment being used to complete the transaction, the individual products being sold, will get the assignment of the value of the EGV and any other mode of payment being used based on the tender percentage contribution in total order value. The refund will happen in the same percentage split as per the original tender used.
  12. The Electronic Gift Vouchers can be purchased Min Rs. 200 and Max 5,000 (In Multiples of 100)
  13. The Electronic Gift Vouchers has to be utilized in one single transaction and the balance will not be carried forward for the same.
  14. The Electronic Gift Vouchers cannot be reloaded.
  15. Redemption of Electronic Gift Vouchers by its bearer shall be valid discharge of the company's liabilities in respect of Electronic Gift Vouchers.
  16. Any dispute need to be referred to the Company and the decision of the company shall be final.
  17. The Electronic Gift Vouchers is subject to applicable laws. The company and Electronic Gift Vouchers holder shall comply with all applicable laws promulgated by any statutory / judicial / competent authority from time to time in this regards.
  18. Any dispute relating to the Electronic Gift Vouchers shall be subject to the exclusive jurisdiction of courts at Mumbai.
  19. Infiniti Retail Ltd shall be entitled to amend these terms and conditions from time to time. Any change in these terms and conditions can be viewed on our Website and/or at any of the Croma stores.
  20. Contact corporate@croma.com for any bulk enquires of Electronic Gift Vouchers
  21. Not more than 5 e-gift vouchers can be redeemed on a single transaction on croma.com
  22. Responsibility of Accentiv shall be limited only upto the delivery of e-Gift Voucher Code to the final customer.
  23. Accentiv shall not be responsible for any misuse, theft, transfer, etc. occurred after delivery of the said e-Gift Voucher Code.




Physical Gift Cards: Terms and Conditions
  • The Gift Card (GC) is issued by Croma, Infiniti Retail Ltd (the Company).
  • The Physical Gift Card can be purchased at “Minimum Rs. 500/- and Max Rs. 50,000/- if purchased on croma.com (In Multiples of 100)” and If bought from stores customers can purchase upto Rs.1, 00,000/- .
  • It needs to be activated by sending SMS in the following format: GCACT<16 Digit CARDNUMBER><6 Digit Pin No> to 7200666000 by the Recipient.
  • The Gift Card can be redeemed at any Croma Store owned by the company and on croma.com
  • The validity period of the Gift Card is for 365 days from the date of its activation or depends on the T&C of the purchase.
  • Should your purchase value exceed the value of the Gift Card, the differential amount of such purchase should be paid at the store at the time of making such purchase.
  • No refund, replacement or cash back would be considered against the Gift Card.
  • Original Gift Card needs to be presented to cashier at Croma store before final billing of your purchase(s).
  • This Gift Card should be treated like cash. Gift Card can't be replaced or duplicated, if lost or stolen. Do not share OTP with anyone.
  • Defaced, torn, altered, spoiled or cancelled Gift Card is termed invalid and shall not be accepted.
  • Once Gift Card is issued, the company will not entertain any request from anybody for its cancellation.
  • Redemption of Gift Card by its bearer shall be valid discharge of the company's liabilities in respect of Gift Card.
  • Any dispute need to be referred to the Company and the decision of the company shall be final.
  • The Gift Card is subject to applicable laws. The company and Gift Card holder shall comply with all applicable laws promulgated by any statutory / judicial / competent authority from time to time in this regards.
  • Any dispute relating to the Croma Gift Card shall be subject to the exclusive jurisdiction of courts at Mumbai.
  • Infiniti Retail Ltd shall be entitled to amend these terms and conditions from time to time. Any change in these terms and conditions can be viewed on our Website and/or at any of the Croma stores.
  • For any queries, balance check and date of expiry please contact any Croma store / www.croma.com or on Croma care centre number +91- 7207 666 000
  • In case of Returns/cancellations of the redemption done via Gift Cards, the refund of the same will be done to the effect of the value of contribution of the Gift card to the sale. The balance will be done via the contribution of the other respective payment mode to the sale. In the case of multiple products being purchased and a combination of the Gift Card and any other mode of payment being used to complete the transaction, the individual products being sold, will get the assignment of the value of the Gift Card and any other mode of payment being used based on the tender percentage contribution in total order value. The refund will happen in the same percentage split as per the original tender used.
  • After the gift card has been redeemed, and the product it has been redeemed against has to be cancelled/ refunded, the said refund of the gift card will be in the form of an Electronic Gift Voucher, which shall not exceed value of INR 5,000/- per Gift Card. In the case of the refund value exceeding INR 5,000/-, multiple Electronic Gift Vouchers will be issued for the actual refund amount, not exceeding the value of the refund.
  • Both the Gift Card and the Electronic Gift Voucher cannot be redeemed at Croma Airport Stores.
  • Contact corporate@croma.com for any bulk enquires of Gift Cards.
  • Not more than 5 Gift Card can be redeemed on a single transaction on croma.com




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